Highground (the highground.cc website) analyzes Dota 2 matches and gives advice on play. This page describes what data we receive, why, who we pass it to and how to delete it.
1. Who the operator is
The personal data operator is ООО «Хайграунд Девелопмент», INN 7700000000, OGRN 1237700000000, correspondence address: 123456, г. Москва, ул. Примерная, д. 1, офис 1, email support@highground.cc ("we").
The Policy is drawn up under Federal Law No. 152-FZ of 27.07.2006 "On Personal Data". It applies to all data we receive through the highground.cc website, its subdomains, the Highground Live overlay and our Telegram bots.
If you do not agree with the Policy, do not sign in to the website through Steam and do not accept analytics cookies.
2. What data we receive
| What | From where | Why |
|---|---|---|
| Steam ID, nickname, avatar, country from the Steam profile | Sign-in through Steam, public Steam profile | Signing in to the account, finding your matches |
| Game history: matches, replays, rank, wins and losses | Steam Web API, OpenDota, STRATZ, Valve replay servers | Reviews, statistics, comparison with other players |
| Reviews, your questions to the coach and its answers | You and our service | Showing a review and continuing the conversation with the coach |
| Ratings of reviews and cards, reasons and comments, answers to short questions about the service (for example, "What brings you here?") | You | Improving reviews and the service. Answering is optional |
| Settings: language, showing in the top players, links to the card and reviews | You | The service working the way you chose |
| Telegram chat_id | Linking the Telegram bot | Notifications about completed reviews |
| Referral code, invite, gift | The link you came through | Crediting bonuses to you and the inviter |
| For partner creators: payout amounts, receipt numbers, payment details | The creator | Paying the partner reward |
| Payments: amount, date, status, transaction number, email or phone for the receipt | The payment service | Payment and the cash receipt |
| Technical data: browser type, IP address in server logs, events on the website, error reports | Your browser | Security, fixing errors, visit statistics |
The website events linked to your account also record how you read a review: whether you opened the report and its cards, how far you scrolled, how long you stayed on the page, and whether you rated it. The text of your comments does not go into these events: it is stored only in your account and is deleted with it. Your browser identifier is added to these events only if you have accepted analytics cookies; without consent the events are still recorded, but without it.
We do not receive your Steam password, bank card number or passport data. We do not process special categories or biometric personal data. You enter your card details on the payment service's page; they do not reach us.
The service is intended for persons over 14 years of age. Purchases in the service may be made by a person over 18 or by a minor with the consent of their parents.
3. On what basis
- Performance of a contract (the public offer) to which you are a party: clause 5, part 1, Article 6 of 152-FZ. This is how we process data for signing in, reviews, coach chat, payment, gifts and referral bonuses.
- Your consent: clause 1, part 1, Article 6 of 152-FZ. Analytics cookies and Yandex.Metrica, Telegram notifications, showing under your nickname in the top players and transfer of data abroad (section 6) rely on it.
- Compliance with the law: clause 2, part 1, Article 6 of 152-FZ. Cash receipts, tax and accounting records.
4. Cookies
Without your consent, the website sets only necessary cookies. Analytics cookies appear only if you click "Accept" in the banner.
| Cookie | Why | Consent required |
|---|---|---|
| hg_session | Signing in to the account. The cookie holds a random token; we store only its hash | No |
| hgloginstate, hgreturn, hginvite, hgref, hgdenied_steam | Operation of sign-in, invites and referral links | No |
| hglocale, hgguide, hgnews, hgchatask, hgconsent | Language, hints, read news, your cookie choice | No |
| hgvid, hgft | A random browser identifier and the source of the first visit for our statistics | Yes |
| Yandex.Metrica cookies (ym*) | Visit statistics | Yes |
To withdraw consent, delete the website's cookies in your browser or write to us.
5. Public links and the top players
- You create the player card and the link to a review yourself, with a button. The link contains a random token, not your Steam ID. Whoever has received the link sees its contents. The "Disable" button closes access immediately.
- In the top players your nickname is hidden by default. It will appear only if you turn this on in your profile.
- Dota 2 matches and their participants' nicknames are already public in Steam and OpenDota, unless the player has hidden them in the game settings. A review of your match may mention heroes and actions of other players.
6. Who we pass data to
We do not sell data and do not pass it to advertising networks. We pass it only to those without whom the service does not work.
| To whom | What | Why | Country |
|---|---|---|---|
| Interhive OÜ (hosting) | All service data | Storage and operation of the website | Estonia |
| Valve (Steam) | Steam ID, match and replay requests | Sign-in, loading matches | USA |
| OpenDota, STRATZ | Steam ID, match numbers | Match history, rank | USA |
| OpenRouter and language model providers: OpenAI (GPT) and Anthropic (Claude) | Game data of the match (heroes, items, events, statistics), results of your previous reviews, the text of your questions to the coach | Writing a review and answering in the chat | USA |
| Yandex (Yandex.Metrica) | Events on the website, browser data | Statistics, only with consent | Russia |
| Sentry | Error reports with a hash of the account number, without Steam ID | Fixing errors | USA |
| Grafana Labs (Grafana Cloud) | Technical metrics and server logs | Monitoring | USA |
| Telegram | chat_id and the text of the notification | Notifications, if you linked the bot | UAE |
| partner payment service | Payment amount, email or phone for the receipt | Payment and receipt | Russia |
We will also pass data to government authorities if the law requires it.
Transfer to other countries is cross-border transfer (Article 12 of 152-FZ). We make it with your consent and after notifying Roskomnadzor.
7. Where and how long we store it
Data is stored on the servers of the hosting provider Interhive OÜ.
| Data | Period |
|---|---|
| Replay files and the result of their parsing | 14 days |
| Match statistics, completed reviews, coach chat, ratings, comments and answers to questions | As long as the account exists |
| Sign-in session | Until you sign out or the session expires |
| Analytics events | 2 years |
| Payments, receipts, payouts to partners | The tax and accounting retention periods (usually 5 years) |
Valve stores match replays for about 90 days, so we cannot review older matches.
When the purpose has been achieved or you have deleted your account, we delete the data within 30 days. The exception is data that the law requires to be kept longer. Anonymized statistics on heroes and ranks may remain.
8. How we protect data
- Connections to the website use HTTPS.
- Sign-in is only through Steam; we do not store passwords. Session tokens are stored only as a hash.
- Only the operator has access to the server and the admin panel. Administrator actions are written to a log.
- Steam ID does not get into error reports.
9. Your rights
You may:
- find out what data of yours we hold and how we use it;
- ask us to correct or delete it;
- withdraw consent, including for cookies and Telegram notifications;
- complain to Roskomnadzor or to a court.
Send the request to support@highground.cc and state your Steam ID. We respond within 10 business days (Article 14 of 152-FZ). To make sure the account owner is writing, we may ask you to sign in to the website through Steam or to write to support in Telegram (@highgroundsupportbot).
10. Changes and contacts
A new edition of the Policy takes effect from the moment it is published on this page. We will warn of significant changes on the website in advance.
For questions about data: support@highground.cc, Telegram @highgroundsupportbot.